Returning an article is free and easy.We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the Relay label included in your parcel.
3. Drop the parcel off at shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.
When will I receive my refund?
Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact us at firstname.lastname@example.org
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.